Shipping / Return

SHIPPING

You can receive your order in any country that is listed on the web.

Once you finish the order, you will receive an email with all the information related. You can also check the status clicking here.

The estimated time of delivery is 2-3 working days (Monday - Friday) for Spanish Peninsula orders. For Canary or Balearic islands, Ceuta and Melilla the order will arrive around 5-7 working days (Monday - Friday). These are approximate delivery times. Delays can occur due to stock issues or problems with the parcel company.

Due to local festivities, on the 25th and 26th of july we will remain closed. Orders placed around this time frame can suffer delays.

For orders inside the European Union, the delivery times are 3 to 4 working days for the express delivery (UPS) and 5 to 7 working days for the standard delivery (GLS). These are approximate  delivery times. Delays can occur due to stock issues or problems with the parcel company. There is a return fee if the customer asks for a refund. If they ask for an exchange, the return will be free.
This return fee will change depending on how many article they send back. If the return is 1 or 2 articles, the customer will have to pay 10€. For returns with 3 or more articles, the customer will have to pay 5€ for each article. This fee will be deducted from the total refunding amount to the client once the order arrives to our main warehouse.

For international shipments (out of the European Union), Canary Islands, Ceuta and Melilla, and non mainland EU, the customer will pay all costs of return and choose the carrier that he deems appropriate including the cost related to custom taxes.


RETURNS

 You can only return once your order, it doesn’t matter how many articles you are sending back. Remember that you have to fulfill the returns conditions in order to receive the money back or the new article changed:

·          Articles can´t be used.

·          Both articles and its contained box have to be in the same conditions as you received them, keeping the box and tickets in the original way. If the contained box is damaged, it will be refunded the total amount except a 5€ fee.

·          The product has to be with all the components

·          If you receive an item with any defects, it has to be notified before doing the return sending an email to shop@menbur.com

If the items don´t fulfill the return conditions, we will not send the money back. The articles will be sent back and the shipping cost will be paid by the client.

You have 60 days to return your article, counting from the shipping date.

How can I ask for the return?

Go on “My account” and select the articles that you want to return.
Click on “ask for return”. Once your return is confirmed, you will receive an email with all the transport agency details.
For Spanish peninsula orders and Balears Islands contact with the transport agency (Envialia, Santa Fe Office, phone +34 913 537 759) and arrange a collect. Everything will be free.

For European Union (mainland) orders, contact us by email at shop@menbur.com and we will arrange the collection of the goods. Once the items are in our main warehouse, we will proceed with the refund/exchange. Please note that the first exchange is free and the refunds have a fee depending on the number of items you are returning.

For Non-EU orders, Canary islands, Ceuta and Melilla, and non continental EU, the client has to pay the shipping cost and choose any agency that they want to.

They can send the articles to:
MENBUR S.A. 
Polígono Artegrán s/n
18230 Atarfe, Granada
Spian

What is the return fee?

Returns fees will depend on the destination.

 

-          Spain and Balearics Islands: Free returns and refunds

 

Menbur will pay transport freights regarding the collection of packages, only if it is the first return of the same order.  Further return fees will be paid by the customer. 

 

-          Countries inside European Union (mainland)

 

Returns: The first change will be free.

 

Menbur will organize and pay the collect the articles only if it is the first change. The other changed will have a 10€ fee. 

 

Refunds: It will depend on how many articles are returned. 

 

  • 1 or 2 articles: 10€
  • 3 or more articles: 5€ for each article

 

Menbur will arrange the collect once the customer notifies the return.
This fee will be deducted from the total amount the Menbur have to refund to the client once the order arrives to the central.

 

-          Countries outside the European Union, Canary Islands, Ceuta and Melilla, and non mainland EU: The customer will pay all costs of return and choose the carrier that he deems appropriate including the cost related to custom taxes.  

Customer will be held accountable for incidents stemmed from returns, when managed by the customer, such as loss of goods, shipping damage, wrong address and / or loss of shipment proof.

 

In case of receiving a defective product or if it does not meet the original requirements, return fees will be paid by MENBUR, SA.

The reimbursement of the cost of the order will be done in the same manner as payment was made, within 14 days since we receive the return product at our warehouse

Which is the return time?

60 days from the day that your order is confirmed. For orders placed during Black Friday onwards, the return period will be extended until January the 10th. During the validity of the Alarm State or its possible extensions, the deadlines for the return of the products purchased by any modality are interrupted, either in person or on-line. The computation of the terms will resume at the moment in which Royal Decree 463/2020, of March 14, which declares the State of Alarm or, where appropriate, its extensions, is no longer in force.

When will I receive the refund?

Once we receive the articles and fulfilled the returns conditions, we will refund the amount in few days.

Remember that payments with credit/debit cards depend on each bank, so it could take some days (up to 2 weeks).

If your order has stock problems, we will contact you to arrange an exchange. In case we receive no answer, we will give you a refund in aproximately a month since we sent the first stock problem notification.