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1. Legal Capability
To purchase any of our products, the customer must be legally capable, according to Spanish law. Access by minors to any of our services is the responsibility of their parents, guardians or legal representatives.
2. Personal data protection
MENBUR S.A is considered accountable. The personal data have been collected in order to be managed: to attend, identify and answer the requests placed by the customer through the Site www.menbur.com, as well as where appropriate, manage your access to certain services or functionalities of the Site, and the management of orders placed through it. Entering our giveaways, promotions and/or other promoted activities, offers and news referral that may be of the user’s interest by any electronic means. The data recipients are the company’s employees and Public organisms in compliance with current regulations. You have the right to access, amend, take, limit, oppose and delete the data. You can request additional and detailed information about Data Protection by sending us an email to firstname.lastname@example.org
3. Terms of payment
Payment can be made by credit card, PayPal or bank transfer.
Credit Card Payment
To pay by credit card the customer must provide Menburclub holder and card number, as well as expiration date and CVV code.
This personal information will be handled directly by your bank, which is responsible for safely carrying out your purchase procedure. We accept all kind of credit cards.
To pay via PayPal, the customer must use his PayPal account, including his username and password.
The customer is entitled to make either a bank transfer (which can take about 2-3 days to become effective, depending on the entity) or a deposit at Menbur´s account, in Banco Santander. The account details are the following:
BIC / SWIFT: BSCHESMM
IBAN: ES03 0049 6729 2821 1617 6409
Banco Santander, Office 6729
Gran Vía de Colón, 3, 1
Regarding the concept of the transfer, the customer must indicate his name and order number. Afterwards, the customer needs to send an email including the proof of payment attached, to email@example.com.
The transfer costs will depend on each entity and will be paid by the purchaser.
Cash on delivery
You can place your order only for mainland Spain and Balearic Islands by phone: +34 900 831 722 or by email: firstname.lastname@example.org
When the courier delivers the package, you will have to pay the exact amount on cash. It won't be possible to pay with card.
This payment form has an additional cost of 2€ Peninsula 3€ Portugal.
Exchanges will be possible, but only for items with the same price.
4. Delivery times
All delivery times are expressed in days/weekdays. Orders will be sent upon receipt of payment, provided that the payment is confirmed before 06:00 am (CET Spanish) and that we have stock on hand. Stock problems could cause delays in delivery time and cancellations.
In the case of rupture of stock of the goods at the time of the request, we will contact the customer to inform him about the delivery delay in no more than ten working days.
Usual delivery times for the Spanish Peninsula and the Balearic Islands take from 1 up to 3 days. Shipments to the Canary Islands will be made within a maximum of 7 days (or it could take more in case of incidents during customs clearance). These delivery times are approximated, and delays can occur due to problems with the parcel company.
The delivery times for International orders will swing from 2 to 9 days, depending on the country.
25th and 26th of July we will be closed due to local festivities.
During special promotions such as Black Friday or Sale period, the delivery could suffer delays up to 7 working days.
5. Claims related to not received orders
If after the stipulated time of delivery the customer has not received the order, he must inform Menbur about it, by emailing: email@example.com, in order to contact the carrier to solve the backlog.
In addition to a quick and safe purchase, Menbur wants to offer a service that other online stores do not offer. The cost of shipping to mainland Spain is free of charge for the customer only if the order is above 30€. If the order is under 30€, the shipping costs will be 3€. Shipping to the Balearic Islands will have a cost of 5€. For mainland countries inside the EU, shipping will be free for orders above 40€. If the order is below 40€, the costs will swing from 7 to 13€ depending on the country. Non-mainland countries shipping costs will depend on the country and can be checked on our online shop.
Shipments to the Canary Islands, Ceuta and Melilla, have a special treatment and will mean a shipping charge of 35 € (Ceuta and Melilla) and 10 € (Canarias), which will be paid by the customer. The customer will also have to assume the extra cost due to the custom-house.
As for international shipments, expenses payable by the customer will swing between 16- 35€, depending on the destination country. The customer will also have to assume the extra cost due to the custom-house.
Our goal is that our customers are completely satisfied with their purchases. Therefore, we will be happy to accept the return of the merchandise, provided it is unused and in perfect conditions. The returned merchandise should include the original packaging, the supplier´s label and be in the same condition it had when received by the customer.
The company reserves the right not to accept a return if it does not fulfil the aforementioned requirements.
The company won't accept undocumented returns. Please, print the return confirmation email or attach a copy of the delivery note. You can also create a document with the order number.
Please, pack the items to avoid damage during the shipping. If the items or the containing box arrive damaged due to faulty on the packing or lack of it, we will deduct 5€ from the refunding amount.
There is a period of 60 days, since the date of purchase, in order to be able to return or exchange any product. To manage exchanges or refunds, logon in the web www.menbur.com, by entering the customer´s account in "my orders". During the validity of the Alarm State or its possible extensions, the deadlines for the return of the products purchased by any modality are interrupted, either in person or on-line. The computation of the terms will resume at the moment in which Royal Decree 463/2020, of March 14, which declares the State of Alarm or, where appropriate, its extensions, is no longer in force.
It is not possible to make any online return/changes in our stores.
Once a refund is requested, we will contact the customer in order to manage the exchange or return, as well as to have the collection address. For further questions, please send an email to: firstname.lastname@example.org.
Any claims, changes or refunds related to the products purchased in Menbur´s chain stores or distributors of our brands, will not be the responsibility of the online store. Therefore, the customer must address those other stores or agents in order to deal with the claims or questions related to them.
Due to local festivities, 23rd and 24th of July we will remain closed. Please, keep in mind that orders made in this period may suffer delays.
The items purchased between Black Friday and the 10th of December have a longer period to request the refund, due to the Season's festivities: until 10th of January, new year.
During Sale period or special promotions like BLACK FRIDAY, the refund process may take up to 21 working days.
8. Return Fees
Returns fees will depend on the destination.
- Spain and Balearics Islands: Free returns and refunds
Menbur will pay transport freights regarding the collection of packages, only if it is the first return of the same order above 30€. On the contrary, the return fee is 3€. Further return fees will be paid by the customer.
- Countries inside the European Union (mainland only):
Returns: The first change will be free.
Menbur will organize and pay the collect the articles only if it is the first change. The other changes will have a 10€ fee.
Refunds: It will depend on how many articles are returned.
Menbur will arrange the collection once the customer notifies the return.
This fee will be deducted from the total amount the Menbur have to refund to the client once the order arrives at the central.
- Countries outside the European Union, Canary Islands, Ceuta and Melilla, and non mainland EU: The customer will pay all costs of return and choose the carrier that he deems appropriate including the cost related to custom taxes.
Customer will be held accountable for incidents stemmed from returns, when managed by the customer, such as loss of goods, shipping damage, wrong address and/or loss of shipment proof.
In the case of receiving a defective product or if it does not meet the original requirements, return fees will be paid by MENBUR, SA.
The reimbursement of the cost of the order will be done in the same manner as payment was made, within 14 days since we receive the returned product at our warehouse.
If your order has stock issues and we don't receive an answer to the exchange notification, we will automatically give you a refund in approximately a month since we sent the first stock issue notification.
9. Cancelling an Order
The customer can cancel an order, provided that its state is "in process". Once it appears as "sent", it won´t be possible to cancel it.
Subscribe to our newsletter and you will receive a code for a 5€ discount on a purchase over 45€. Not cumulative with other offers (except sale period) or status discount.
5€ discount on purchases over 40€.
12. Online Dispute Resolution
According to Art. 14.1 of Regulation (EU) 524/2013, the European Commission provides a free access platform for online conflict resolution between the USER and the PROVIDER, without the need to resort to the courts of law, through the intervention of a third, called the Dispute Resolution Agency, which acts as an intermediary between the two. This body is neutral and will dialogue with both parties to reach an agreement, being able to finally suggest and / or impose a solution to the conflict.
Link to the ODR platform: http://ec.europa.eu/consumers/odr/